1. Our Commitment
Shenandoah Edge LLC is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to our website at shenandoahedge.com.
Our commitment to accessibility reflects the same values that define our lawn care work: precision, accountability, and serving every member of our community — regardless of ability. As a veteran-owned business rooted in the Shenandoah Valley, we believe that equal access to information is not optional.
2. Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines helps make the web more user-friendly for everyone.
The WCAG 2.1 guidelines are organized around four core principles. Accessible content must be:
- Perceivable — Information and user interface components must be presentable to users in ways they can perceive (e.g., text alternatives for images, captions for video).
- Operable — User interface components and navigation must be operable (e.g., all functionality available via keyboard, sufficient time to read content).
- Understandable — Information and the operation of the user interface must be understandable (e.g., readable text, predictable navigation).
- Robust — Content must be robust enough to be reliably interpreted by a wide variety of user agents, including assistive technologies.
3. Conformance Status
The current conformance status of shenandoahedge.com is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard, and we are actively working to address these areas.
| Principle | Status | Notes |
|---|---|---|
| Perceivable | Largely Conformant | Images include alt text; color contrast meets AA minimums in most areas. |
| Operable | Partially Conformant | Core navigation is keyboard accessible; some interactive drag components are under review. |
| Understandable | Largely Conformant | Language is set; forms include visible labels; error messages are descriptive. |
| Robust | Largely Conformant | Semantic HTML5 elements used; ARIA landmarks applied to major page regions. |
4. Accessibility Features
Our website includes the following accessibility features and accommodations:
Structure & Navigation
- Skip-to-main-content link available at the top of every page for keyboard users
- Logical, consistent heading hierarchy (H1 → H2 → H3) across all pages
- ARIA landmark roles (
role="main",role="navigation",role="banner",role="contentinfo") applied to major page sections - All navigation menus are keyboard navigable
- Focus indicators are visible on all interactive elements
Visual Design
- Color contrast ratios meet or exceed WCAG 2.1 AA minimums (4.5:1 for normal text, 3:1 for large text) in primary content areas
- Color is not used as the sole means of conveying information
- Text can be resized up to 200% without loss of content or functionality
- Site layout is responsive and functional at all standard viewport sizes
Images & Media
- All informational images include descriptive
alttext - Decorative images are marked with empty
alt=""attributes to be ignored by screen readers - SVG icons used in navigation include
aria-hidden="true"where decorative, or visible text alternatives where informational
Forms
- All form fields include associated
<label>elements - Required fields are clearly indicated
- Error messages are descriptive and reference the specific field needing correction
- Form submission confirmation is communicated to assistive technologies
5. Known Limitations
Despite our best efforts, there are some areas of the website that may not fully meet accessibility standards. We are actively working to address the following known limitations:
- Drag-to-explore service and process sliders — These horizontal drag components currently rely on mouse interaction. We are developing keyboard-accessible alternatives (arrow key navigation) and will deploy this improvement in an upcoming update.
- Before/after image comparison slider — The interactive results slider is currently mouse/touch-operated. A keyboard-accessible version with ARIA attributes is planned.
- Third-party quote request form (Jobber) — The embedded iframe may present challenges for some assistive technology users. We are in contact with our provider regarding accessibility improvements.
- Some PDF documents — If any downloadable documents are made available on this site, they may not be fully accessible. Please contact us for an accessible alternative format.
We are committed to resolving all known issues. If you encounter a barrier not listed above, please let us know using the contact information in the next section.
6. Feedback & Contact
We welcome your feedback on the accessibility of the Shenandoah Edge website. If you experience accessibility barriers, please let us know — your input helps us improve the experience for everyone.
You can reach us through any of the following methods:
When contacting us about an accessibility issue, please include:
- A description of the accessibility barrier you encountered
- The specific page URL where the issue occurred
- The assistive technology or browser you were using, if applicable
We will acknowledge receipt of your message within 2 business days and aim to provide a resolution or accessible alternative within 10 business days.
7. Formal Complaints
We aim to respond to accessibility feedback within 2 business days and to propose a solution within 10 business days. If you are not satisfied with our response, you may contact relevant enforcement authorities.
In the United States, complaints regarding website accessibility may be filed with the U.S. Department of Justice, Civil Rights Division, which enforces Title III of the Americans with Disabilities Act (ADA) as it applies to places of public accommodation, including websites.
8. Technical Specifications
Accessibility of the Shenandoah Edge website relies on the following technologies working in combination with your browser and any assistive technologies (such as screen readers) you may be using:
- HTML5
- CSS3
- JavaScript (ES6+)
- Bootstrap 5 (UI framework with built-in accessibility features)
- WAI-ARIA 1.1 attributes for dynamic content and custom components
Compatible Assistive Technologies
We have tested or aim to support the following assistive technology combinations:
- NVDA + Chrome (Windows)
- JAWS + Chrome or Firefox (Windows)
- VoiceOver + Safari (macOS and iOS)
- TalkBack + Chrome (Android)
Assessment Approach
Shenandoah Edge assesses the accessibility of this website through self-evaluation. We review new features against WCAG 2.1 AA criteria prior to deployment and periodically audit existing pages for compliance. We intend to engage a third-party accessibility auditor for a formal evaluation in the future.